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Shipping Information

SHIPPING WORLDWIDE

We now ship to more than 50 countries worldwide. Register with us to receive updates on shipping, promotions and other related information.


SHIPPING INFORMATION - INDIA

Free Shipping On All Orders Within India.

No Minimum Order.

 

Delivery Method:

Orders shipped via Standard Shipping are delivered within 8-10 business days.

 

Shipping Charges:

No Shipping Charges. Exceptions Excluded.

For all orders shipped within India, mandatory sales tax (GST) of 3% is added upon checkout

 

SHIPPING INFORMATION - INTERNATIONAL

Delivery Method:

Orders shipped via Standard Shipping are delivered within 10-15 business days 


Shipping Charges:

All charges exclude custom duty. Custom Duty is to be bearded by the buyer.

Free Standard International Shipping On Orders Above USD 400.

Orders Below USD 400 = Rs 4000/-.

 


Please Note: VAT, duties and taxes will be applicable as per your country's regulations and are to be borne by the customer. These charges will be

billed separately to you by the courier company at the time of delivery.

 

Shipping Charges are based on shipping destination and weight of your parcel. Shipping companies determine shipping charges based on the package weight, customs clearance and various other factors. We are unable to advise the duty amount. For more information, please write to us on info@mymotifs.com

 

In case of Fine jewellery, Local Custom Clearance, Insurance & Freight Charges (CIF Charges) will be borne by Motifs, however VAT, duties and

taxes will be applicable as per your country's regulations and are to be borne by the customer. These charges will be billed separately to you by the courier company at the time of delivery


IMPORTANT SHIPPING INFORMATION

Order cut-off times are provided as guidelines only, and do not take into consideration possible delays caused by payment authorization. We aim to dispatch all orders within 48 hours with the exception of Indian public holidays where it may take up to 72 hours or more. Estimated delivery

times are to be used as a guide only and commence from the date of dispatch.

We are not responsible for any delays caused by natural calamities and unavoidable circumstances.

We are unable to redirect orders once items have been dispatched.

All orders require a signature and proof of ID upon receipt of order.


Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.

We make our best efforts to deliver each item in your order within 16 working days of your placing the order, inclusive of processing time.

However, in some cases, we may take longer, to ship the order as we may have to produce/procure it.

While we shall endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

In the unlikely event that we are not able to deliver your complete order within 16 working days, you can request us to cancel the remaining

unshipped parts of the order. In such cases, your payment against the unshipped part of the order shall be refunded; in the manner you have

made the payment.

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the

package, and call our help desk (+91) 9619325732 or email us at info@mymotifs.com, mentioning your order reference number. We shall

try our best to ensure that a replacement delivery is made to you at the earliest.

All shipments are fully insured and require a signature and proof of ID confirmation from the recipient.


PLEASE NOTE: Recipient needs to keep a photocopy of any of the following photo id proofs handy for receiving the delivery.

 Pan card

 Driving License

 Passport

 Voters card

Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation

email/message/call from us.


INSURANCE

Motifs insures each order during the time it is in transit until it is delivered to you. We require a signature and proof of ID for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient other than yourself for delivery purposes (for example as a gift) then you accept a signature by them as well as their photo ID as evidence of delivery.

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