FAQ

Q. How do I make a purchase?

Browse through all our collections and categories. Once you have found an item, click on the 'Add to Cart' button below each item. Review your

selection by clicking the 'Cart' link at the top of the page. You can use the 'X' link to delete items from your Jewel Cart. If you wish to continue browsing, click on 'Continue Shopping' button. To complete your order, click on 'Check Out' button

Q. Do I need to set up an account to place an order?

No. You can always continue with Guest Checkout. But if you wish to make an account with Motifs, which is always preferable as it will keep you in the loop during your whole process and will also keep you updated with all that Motifs have to offer. Register with us and you'll be able to enjoy the following benefits through your Motifs account:

- Track your orders and review past purchases.

- Save your address and card details so you can shop even quicker next time.

- Manage your account details, address book and email preferences.

To create an account, simply click on 'SIGN IN' and then 'REGISTER NOW' to fill in your details

Q. I've forgotten my password. What should I do?

If you have forgotten your password, click here to change it or follow the 'FORGOT PASSWORD' instructions on the SIGN IN page.

Q. How should I know the products you sell are authentic?

As this is the official online store of Motifs by Surabhi Didwania we unconditionally guarantee that every item we sell is 100% authentic and that the materials used are true.

Please note that we are unable to comment on the authenticity of any items not purchased from My Motifs.

Q. What size should I choose?

Most rings and bangles are sold by size. Please click here to refer to our sizing charts for further details.

We have also provided the actual dimensions of each product for you to compare with your own body measurements.

In addition, our customer care team can answer all your questions on sizing and fit - simply email info@mymotifs.com for advice.

Q. Are the colours of products shown on the website accurate?

While we have made every effort to display colours of the products appear as accurately as possible on the site, we cannot guarantee that your

monitor or screen's display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary. Some products

may also appear smaller or larger than their image displayed on the site.

Q. How do I know if an item is in stock?

All items are in stock unless 'SOLD OUT' is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another

customer until you have completed your order. If the product you want to buy is out of stock, please email info@mymotifs.com to find out if there is a backorder for that item (you will need to be a registered user).

Q. Can I re-order an item that is sold out on the website?

Yes. We do get fresh stock of products that are sold out. Because of our products being hand crafted, it could take up to 3 weeks.

You can fill in yours and products details and email us on info@mymotifs.com.

We will notify if the same piece can be made on order.

Please note One-of-a-kind and items from collection “Annanya” do not come back in stock.

Q. What payment methods does Motifs by Surabhi Didwania accept?

We accept payments via PayTm and CC Avenue. For orders within India, we also offer Cash on Delivery (for selected pin codes), Debit card & Credit card. Bank transfers are accepted upon special request.

If you are not able to make a payment via the above listed methods, please send us an e-mail at info@mymotifs.com and we will send you options to pay via bank transfer.

Q. Is it safe to use my credit card online at Motifs?

At Motifs, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal

and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and 

protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases,

making it quicker and simpler to shop at Motifs.

Q. Why do I need to re-enter my credit card details when I add a new address?

For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (if you have previously

stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so.

We hope you understand that this is a valuable precaution designed to protect your personal information.

Q. How do I remove saved credit card details?

THERE ARE TWO WAYS TO REMOVE PREVIOUSLY SAVED CREDIT CARD DETAILS:

- Edit or add new shipping or billing address.

- During your next purchase, simply 'UNSELECT' the option 'REMEMBER MY PAYMENT DETAILS' on the payment page.

Q. Can I change my shipping address after my order has been dispatched?

Unfortunately, we are unable to redirect orders once your items have been dispatched.

Q. Can I add items to an existing order?

Yes, you may add items to an existing order provided we have not yet dispatched it. If we have already dispatched your package you will need to

make a new order.

Q. How will I know you have received my order and when will the payment be deducted?

After placing an order, you will be sent an email confirming that it has been received. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.

Q. Where is my order?

We aim to dispatch all orders within 10-15 working days. Once your order has been dispatched you will receive an email confirmation or a message of your shipping details and a tracking number with which you can track the status of your order.

Q. How long will it take for my order to get delivered?

Orders within India are shipped via BVC and are delivered within 6-8 working days.

International orders are shipped via one of the two following carriers:

UPS - delivery time: 10-12 business days International EMS, a speed post service by India Postal services- delivery time: 15-20 business days.

Please note that estimated delivery times are to be used as a guide only and commence from the date of dispatch.

Q. Do you ship internationally?

Yes, we do ship internationally to over a 220 countries via our reputed courier agents.

Q. How much duties and taxes will I have to pay?

VAT, duties and taxes will be applicable as per your country's regulations and will be borne by the customer. In some cases, you may be required to pay the additional customs/RAS/VAT/ duty value to the courier company in order to receive your order.

For all orders, prices are given excluding tax i.e. GST – 3%.

Please note we are unable to advise the duty amount. For more information, please write to us on info@mymotifs.com

Q. Is my package insured?

All items are insured from Motifs against theft and accidental damage whilst in transit to the shipping address. Once your items have been 

delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a

damaged box.

Q. What packaging will my order be shipped in?

Embraced In A Designer Motifs Pouch & Packed With Love In A Beautiful Wooden Box.

With a Motifs Designer Sticker.

Q. Can I exchange the jewellery I buy online at main Motifs store?

Unfortunately, not as online retail is separate from our stores.

Q. What are cookies? Should I be worried about them?

A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites.

We use cookies to keep track of how often you visit our website, the contents of your jewel box, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

Registered customers who have cookies enabled will be automatically recognized when they visit Motifs - your name will appear in a welcome message at the top left hand corner of the website.

When you proceed to purchase you will be prompted to enter your email address and password and review your shipping and payment details before completing your order. Please note that registered customers will be recognized for 14 days. After this time, users will be prompted to sign back in to their account.